Privacy Policy

Last updated: January 2024

1. Introduction

DirectMarket Co., Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We comply with the Thailand Personal Data Protection Act (PDPA) B.E. 2562 (2019) and applicable data protection laws.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Payment information (processed securely by payment providers)
• Order history and preferences
• Social media profiles (when logging in via LINE, Facebook, etc.)

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

3. How We Use Your Information

4. Information Sharing

We do not sell your personal information. We may share data with:

• Service providers: Payment processors, shipping companies, cloud services
• Business partners: With your consent for joint promotions
• Legal authorities: When required by law or to protect our rights

5. Cookies & Tracking

We use cookies to enhance your experience. Types of cookies we use:

6. Your Rights (PDPA)

Under Thailand's PDPA, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to certain processing activities
• Request data portability
• Lodge a complaint with authorities

7. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure payment processing (PCI-DSS compliant)
• Regular security audits and updates
• Access controls and employee training

8. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. You may request deletion at any time.

9. Contact Us

For privacy-related inquiries or to exercise your rights:

10. Policy Updates

We may update this policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.