Return & Refund Policy
100% Satisfaction Guaranteed
Freshness Guarantee
If you're not 100% satisfied with the quality of your fruits, we'll make it right with a full refund or replacement.
Last updated: January 2024
1. Our Guarantee
At DirectMarket, we take pride in delivering only the freshest, highest-quality Thai fruits. If your order doesn't meet our quality standards, we promise to make it right.
2. Eligible for Return/Refund
Damaged during shipping
Bruised, crushed, or physically damaged fruits
Quality issues
Overripe, underripe, or spoiled products
Wrong items
Received different products than ordered
Missing items
Incomplete orders or missing products
3. Not Eligible for Return/Refund
Change of mind after delivery
Improper storage after delivery (e.g., refrigerating durian)
Claims made more than 24 hours after delivery
4. How to Request a Return/Refund
Contact us within 24 hours
Via LINE @directmarket or email support@directmarket.com
Provide order details
Include your order number and describe the issue
Attach photos
Clear photos showing the quality issue or damage
Receive resolution
We'll process your request within 24 hours
5. Refund Options
Full Refund
Refunded to original payment method within 3-5 business days
Store Credit
Instant credit + 10% bonus for future purchases
Replacement
Free replacement shipped within 24 hours
Partial Refund
For orders with partial quality issues
6. Processing Time
- Claim review: Within 24 hours
- Refund processing: 3-5 business days
- Bank transfer refunds: Additional 1-3 business days
- Store credit: Instant
Need Help?
Our customer support team is available to assist you with any return or refund requests. Contact us via LINE @directmarket for the fastest response.