Shipping Policy
Fast, fresh, and reliable delivery
Same-Day Delivery
Bangkok orders before 10 AM
Free Shipping
Orders over ฿3,000
Freshness Guarantee
100% quality assured
Last updated: January 2024
1. Delivery Areas
We deliver to all 77 provinces in Thailand. International shipping is available to:
- Singapore
- Malaysia
- Hong Kong
- Japan
- South Korea
- Taiwan
For other countries, please contact us for shipping availability and rates.
2. Delivery Times
| Region | Standard | Express |
|---|---|---|
| Bangkok & Vicinity | 1-2 days | Same day* |
| Central Thailand | 2-3 days | 1-2 days |
| Northern Thailand | 3-4 days | 2-3 days |
| Southern Thailand | 3-4 days | 2-3 days |
| Northeastern Thailand | 3-4 days | 2-3 days |
* Same-day delivery for orders placed before 10:00 AM
3. Shipping Fees
4. Packaging & Freshness
To ensure your fruits arrive in perfect condition:
- All items are packed in food-grade protective packaging
- Temperature-sensitive items include ice packs
- Insulated boxes for durian and perishables
- Foam padding to prevent bruising
- Clear handling instructions included
5. Order Tracking
Once your order is shipped, you will receive:
- SMS notification with tracking number
- Email confirmation with tracking link
- LINE notification (if connected)
- Real-time updates in your account dashboard
6. Delivery Issues
If you experience any issues with your delivery:
- Contact us within 24 hours of delivery
- Provide photos of any damage
- We will arrange replacement or refund
Questions?
Contact our support team via LINE @directmarket or email support@directmarket.com